The AI automation agency that targets pay-back.
We start with the workflows costing you the most hours and pounds, then automate them with production AI. Most engagements save more in the first quarter than the whole project costs. Operator-led, UK-based.
Most AI automation agencies sell you a workflow tool, charge for the integration, and disappear. We start with the cost case. The back office that consumes too many people. The customer service queue that never empties. The reporting that gets done by hand every Friday.
We diagnose those workflows first, in person, with your operators and your frontline staff. We come back with a shortlist ranked by pay-back time, then we build — not a script you have to glue together, but production systems that sit inside your tools and run themselves.
Bases in Derby, Nottingham, Norwich and London, with Phil travelling nationally for client work. Monthly retainer plus transparent hourly delivery. James and Louis are in every engagement personally; there are no associates between you and the people building the system.
Cost-out before features
We do not start with the AI feature wishlist. We start with the cost line. Which workflows are the most expensive, the most repetitive, the most error-prone? Those are the ones that pay for the engagement.
Back office & customer service
Inbound triage, ticket routing, document review, finance ops, supplier comms, FAQ deflection, reporting and reconciliations. The unglamorous processes that compound when you fix them.
Production, not Zapier glue
Real systems wired into your data, your auth, your controls, your tools. Models with evals, fallbacks and audit logs. Not a brittle stack of consumer SaaS connectors held together by an integration consultant.
Common questions.
How is an AI automation agency different from a process consultancy?
A process consultancy maps your workflows and recommends what to automate. We do the mapping and the building. Same team, one engagement, live systems at the end. No re-bid for delivery, no integration partner handover.
What kind of workflows do you automate?
The high-cost, high-volume, high-repetition ones. Customer-service triage, inbound document handling, finance and back-office reconciliations, supplier comms, internal reporting and dashboards, knowledge retrieval for frontline staff. Anything where AI can take a recurring human cost down materially.
Is this just chatbots and Zapier?
No. We build production systems with proper observability, evals, retries and human-in-the-loop where it matters. Chatbots are sometimes the front end. The interesting work is what sits behind them.
How quickly will we see pay-back?
Most engagements pay back inside the first quarter of delivery. We rank workflows by pay-back time on the diagnostic specifically so the early wins fund the deeper work.
Where in the UK do you cover?
Bases in Derby, Nottingham, Norwich and London. Phil travels nationally. Easy reach from the Midlands to Birmingham, Leicester, Sheffield, Manchester and Leeds; from Norwich across East Anglia; from London across the South East.
The full Forward Deployment offer
Diagnose, build, operate. Engagement structure, pricing, and the four UK bases on one page.
About James, Louis, Phil & Shivam
The operators behind the work. £5m+ raised for their own companies, ~£10m across their broader career, AI-native since the week ChatGPT shipped.
More Academy entry points.
The Academy is one course with many doors. Each of these pages is a different entry point into the same twelve weeks.
Get the cost out of the workflows.
Tell us where the back-office and customer service hours go. If we’re a fit, we’ll come back inside the week ranked by pay-back time.
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