If something hasn't gone to plan, we want to know. Our complaints handling procedure is below - we follow the Property Ombudsman code of practice in full.
Most issues can be resolved by speaking to your branch manager. Find your branch for direct contact details.
If your branch can't resolve it within 14 days, please email customer.relations@acorn.co.uk or write to: Customer Relations, Acorn & Co, Example Street, London W1A 1AA. We'll acknowledge within 3 working days and respond fully within 8 weeks.
If you remain unhappy after our final response, you can refer your complaint to The Property Ombudsman within 12 months. Their service is free, independent and binding on us.
The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, SP1 2BP · 01722 333 306 · tpos.co.uk
acorn and Acorn & Co are members of:
We are supervised for AML by HMRC under the Money Laundering Regulations 2017. We will need to verify your identity before instruction; this is a regulatory requirement.